Tickets & Refunds (Website)
This page summarizes how online ticket purchases work through this website and how refunds or transfers are typically handled. It works together with our full ShapeShifter Lab Venue Policies & Terms for shows at the Brooklyn venue. For general site rules, see Terms of Service.
Payment processing
Online payments are processed by Stripe. You will see ShapeShifter Plus / related descriptors on your statement according to how Stripe and your bank display charges. A processing fee may be added at checkout where the event or page states so.
All sales
Unless an event is canceled or changed as described below, ticket sales are final. Please confirm date, time, and ticket type before completing checkout.
Canceled events
If an event is officially canceled by ShapeShifter Lab or the presenting organizer, we will communicate next steps by email. You will typically be offered a refund or, where we offer it, a credit toward another performance. Timing of refunds may depend on your card issuer.
Rescheduled events
If an event is rescheduled, your tickets usually remain valid for the new date. If you cannot attend the new date, contact us as soon as possible. We will try to help, but exchanges or credits are not guaranteed and may vary by show.
Third-party ticketing
If tickets were purchased through another platform (for example Eventbrite), that platform’s policies and timelines may apply in addition to ours.